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PRIVACY POLICY
Ace Vaper (“Ace Vaper,” “we,” “us,” or “our”), respects the privacy of its customers and website visitors and is committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit or use ww.acevaper.ca (the “Website”), create an account, place an order, communicate with us, subscribe to communications, participate in a promotion, or otherwise interact with Ace Vaper.
By using the Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will obtain consent appropriate to the nature and sensitivity of the information and the circumstances in which it is collected, used or disclosed.
This Privacy Policy should be read together with Ace Vaper’s Terms and Conditions and any other notices presented to you when personal information is collected.
1. PERSONAL INFORMATION
For purposes of this Privacy Policy, “personal information” means information about an identifiable individual, including information that identifies an individual directly or information that may reasonably be combined with other information to identify an individual.
Personal information does not generally include information that has been anonymized or aggregated so that it can no longer reasonably be associated with an identifiable individual.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with Ace Vaper, we may collect information such as:
- your name;
- billing and shipping addresses;
- email address;
- telephone number;
- account username and account-related information;
- order and transaction history;
- information required to process or administer an order;
- information used for age or eligibility verification, where applicable;
- customer service communications and inquiries;
- preferences and marketing choices;
- Internet Protocol (IP) address;
- browser, device and operating-system information;
- Website activity, including pages visited, products viewed or searched for, referring pages, session information and interactions with Website features;
- cookie identifiers and similar online identifiers; and
- other information you voluntarily provide to Ace Vaper.
When an order is placed, payment information may be provided directly to a third-party payment service provider for authorization and processing. Ace Vaper may receive information concerning the status of the transaction without receiving or retaining complete payment-card credentials.
3. HOW WE COLLECT INFORMATION
Ace Vaper may collect personal information in several ways.
Information You Provide Directly
We collect information that you voluntarily provide when, for example, you:
- create or update an account;
- place an order;
- contact customer service;
- communicate with us by email, telephone or other electronic means;
- subscribe to promotional or informational communications;
- participate in a survey, contest or promotion; or
- otherwise submit information through the Website.
Information Collected Automatically
When you access the Website, certain information may be collected automatically through cookies, log files, pixels and other similar technologies.
This may include information concerning your device, browser, IP address, Website activity, referring source and interactions with Website content.
Information Received From Third Parties
Where permitted by law, we may receive information from service providers and other organizations that assist us with functions such as payment processing, fraud prevention, Website operations, analytics, marketing, order fulfilment, shipping or age and identity verification.
4. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION
Ace Vaper may collect, use and otherwise process personal information for purposes including:
- operating and maintaining the Website;
- creating and administering customer accounts;
- receiving, processing and fulfilling orders;
- processing payments and transaction-related information;
- delivering products and communicating delivery information;
- verifying age, identity or eligibility where required;
- responding to questions, requests, complaints and customer-service inquiries;
- maintaining records relating to transactions and customer interactions;
- preventing or investigating fraud, misuse, security incidents and unauthorized transactions;
- improving the Website, products, services and customer experience;
- understanding Website usage and performance;
- administering promotions, contests or surveys;
- communicating information concerning an account, order, Website or service;
- sending marketing or promotional communications where permitted by law and in accordance with your communication preferences;
- complying with tax, accounting, regulatory and other legal obligations;
- establishing, exercising or defending legal rights;
- enforcing our agreements and Website policies; and
- carrying out another purpose disclosed to you at or before the time information is collected, or otherwise with your consent where required.
We seek to limit the collection of personal information to information reasonably necessary for the identified purposes.
5. CONSENT AND YOUR CHOICES
Where applicable law requires consent, Ace Vaper obtains consent for the collection, use and disclosure of personal information.
The appropriate form of consent may depend on the circumstances, including the sensitivity of the information and your reasonable expectations.
You may withdraw consent to certain uses of your personal information, subject to applicable legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain products, services or Website functionality. For example, information required to process, verify, fulfil or deliver an order cannot generally be withheld if you wish us to complete that transaction.
Marketing consent may be withdrawn using the unsubscribe function contained in applicable electronic communications or by contacting us.
Withdrawal from promotional communications does not prevent Ace Vaper from sending transactional or service communications that are necessary in connection with an account, order, transaction, legal notice or customer-service matter.
6. COOKIES AND SIMILAR TECHNOLOGIES
Ace Vaper may use cookies and comparable technologies to operate the Website, remember user preferences, maintain shopping-cart functionality, understand Website traffic and usage, improve performance, protect against fraud and security threats, and support analytics or advertising activities.
A cookie is a small data file that a website may place or store through your browser or device.
Depending on the Website configuration, cookies may include:
- Essential cookies, which support functions necessary for the Website to operate;
- Preference cookies, which remember selections or settings;
- Analytics cookies, which help us understand how visitors interact with the Website; and
- Advertising or marketing technologies, where used, which may help measure advertising effectiveness or deliver relevant advertising.
You may be able to manage cookies through your browser settings and, where provided, Website cookie-management tools. Blocking certain cookies may affect Website functionality, including account, cart or checkout functions.
Third-party technologies used through the Website may be governed by the privacy practices of the applicable third-party provider.
7. DISCLOSURE OF PERSONAL INFORMATION
Ace Vaper does not disclose personal information indiscriminately. We may disclose information where reasonably necessary for legitimate business activities, where you have provided consent, or where disclosure is otherwise permitted or required by law.
Personal information may be provided to organizations that perform services for or on behalf of Ace Vaper, including providers involved in:
- Website hosting and technical infrastructure;
- e-commerce operations;
- payment processing;
- order processing and fulfilment;
- shipping, courier and delivery services;
- age or identity verification;
- customer communications;
- email distribution;
- analytics and Website optimization;
- advertising and marketing, where applicable;
- cybersecurity and fraud prevention;
- professional, accounting or legal services; and
- data storage and other business-support functions.
We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information for authorized purposes.
Ace Vaper may also disclose personal information where reasonably necessary to comply with a subpoena, warrant, court order, applicable law, regulatory requirement or lawful request from a government or law-enforcement authority.
Information may also be disclosed where reasonably necessary to investigate fraud or unlawful activity, enforce our agreements, collect amounts owed, or protect the rights, property or safety of Ace Vaper, our customers or others.
8. BUSINESS TRANSACTIONS
If Ace Vaper or Permit Inc. becomes involved in a proposed or completed merger, acquisition, financing, reorganization, sale of assets or another corporate transaction, personal information may be disclosed or transferred as permitted by applicable law.
Any recipient of personal information in such circumstances may be required to handle the information in accordance with applicable privacy requirements and any restrictions governing the transaction.
9. THIRD-PARTY WEBSITES AND SERVICES
The Website may contain links to websites, services, social-media platforms, applications or resources operated by third parties.
Ace Vaper does not control the privacy practices of independent third parties. When you leave our Website or interact directly with a third-party service, that organization’s privacy policy and terms may apply.
We encourage you to review the privacy practices of third parties before providing personal information to them.
10. PROCESSING AND STORAGE OUTSIDE CANADA
Ace Vaper may use service providers that process or store information outside Ontario or outside Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may, where legally permitted, be accessible to courts, government authorities, law-enforcement agencies or regulators in that jurisdiction.
Ace Vaper takes reasonable steps appropriate to the circumstances to require service providers handling personal information on our behalf to protect that information in accordance with contractual obligations and applicable privacy requirements.
You may contact us if you would like further information concerning our use of service providers outside Canada.
11. INFORMATION SECURITY
Ace Vaper uses reasonable administrative, technical and organizational safeguards designed to protect personal information against risks such as unauthorized access, use, alteration, disclosure, loss or destruction.
Safeguards may vary according to the sensitivity, quantity, format and storage of the information.
Where an account is protected by a password, you are responsible for maintaining the confidentiality of that password and should not disclose it to another person.
No method of Internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information under our control, absolute security cannot be guaranteed.
12. RETENTION OF PERSONAL INFORMATION
Ace Vaper retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy applicable legal, tax, accounting, regulatory, dispute-resolution and recordkeeping requirements.
Retention periods may vary depending on the nature of the information and the reason it is held.
When personal information is no longer required, it may be securely deleted, destroyed or anonymized, subject to applicable legal requirements and our record-retention practices.
Information that has been properly anonymized so that it can no longer reasonably identify an individual may be retained and used for legitimate business purposes.
13. ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
Subject to exceptions provided by applicable law, you may request access to personal information held by Ace Vaper concerning you and request correction of information that is inaccurate or incomplete.
You may also be able to update certain account information directly through your Website account.
Before fulfilling an access or correction request, we may require sufficient information to verify your identity and locate the relevant records.
In certain circumstances, applicable law may permit or require Ace Vaper to refuse access to some information. If we cannot provide requested information, we will provide an explanation where required and permitted by law.
14. PRIVACY QUESTIONS AND COMPLAINTS
Ace Vaper has responsibility for personal information under its control.
Questions concerning this Privacy Policy, requests concerning personal information, withdrawal of consent, or complaints regarding Ace Vaper’s privacy practices should be directed to the person designated by Permit Inc. as responsible for privacy compliance.
Privacy Officer
Ace Vaper
Email: info@acevaper.ca
We will review privacy inquiries and complaints and respond in accordance with applicable privacy requirements.
If a privacy concern cannot be resolved directly with Ace Vaper, you may have the right to contact the appropriate Canadian privacy regulator.
15. MARKETING COMMUNICATIONS
Where required, Ace Vaper will obtain the appropriate consent before sending commercial electronic messages.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the applicable message or by contacting us.
We may retain limited information necessary to record and respect an unsubscribe request.
16. AGE-RESTRICTED WEBSITE AND PRODUCTS
Ace Vaper sells age-restricted products.
The Website and its products are intended only for individuals who have reached the minimum legal age applicable to the purchase of the relevant products in their jurisdiction.
You must not use the Website to purchase age-restricted products if you do not satisfy the applicable legal age requirement.
Ace Vaper does not knowingly seek to collect personal information through the Website from individuals who are not legally eligible to use the Website or purchase the applicable products.
Where Ace Vaper becomes aware that personal information has been collected contrary to applicable age restrictions, we may take reasonable steps to delete or otherwise appropriately handle that information, subject to applicable legal obligations.
Ace Vaper may use information and third-party services where appropriate to verify age or eligibility and to comply with legal or regulatory requirements applicable to the sale or delivery of age-restricted products.
17. CHANGES TO THIS PRIVACY POLICY
Ace Vaper may revise this Privacy Policy periodically to reflect changes to our business practices, Website, technologies, service providers or legal and regulatory requirements.
The current version will be posted on this page together with the date of the most recent update.
Where required by applicable law, we will provide appropriate notice of material changes and obtain additional consent before using or disclosing personal information for a materially different purpose.
We encourage Website users to review this Privacy Policy periodically.